
Services improve when everyone has the same facts.
Nic-Riabelle Zohoun
Riabelle works on an often overlooked aspect of reform: the systems and routines that make local services accountable. A water system may exist, a contract may be signed, and responsibilities may be assigned, but services remain fragile unless communes, operators and public authorities regularly review performance, discuss challenges openly, and take action where improvements are needed. Riabelle’s work focuses on making those processes part of everyday practice.
She works with local governments, rural water operators, technical services, programme teams and students to make service performance visible and actionable. She helps structure projects, monitor implementation, review operator performance, document lessons, and translate field realities into practical tools for action. In Burkina Faso, she has supported communal water and sanitation planning, delegated management of rural water systems, digital reporting through mWater, local accountability processes and evidence-based learning for national and local actors.
Riabelle is able to connect engineering, governance and learning without treating them as separate worlds. She understands the infrastructure, but she also sees the contracts, reporting gaps, financing weaknesses, institutional behaviours and human routines that decide whether that infrastructure will keep working. With experience ranging from sanitation engineering and faecal sludge management to water and sanitation governance, monitoring, business development, training and research supervision, she brings a broad and practical perspective to the sector. She is building the kind of professional discipline Riva needs: grounded in field experience, focused on systems, and committed to helping tomorrow’s leaders learn from today’s practice.